VeratlyYour customer never waits for a reply — not even at 2am.
An automated messaging system answers the moment someone gets in touch — on WhatsApp, Messenger, Instagram or your website chat — works out what they need, and passes it to your team when it's time for a person.
Same-day response · No-obligation initial diagnosis
Book your free diagnosis
Tell us a little about the business. We'll come back the same working day.
The difference
What changes on day one
- An enquiry comes in and sits for hours before anyone replies.
- Someone asks for a quote, hears nothing back, and books elsewhere.
- A long-standing customer quietly drifts away and nobody notices.
- Every new message gets a useful reply within seconds, any hour.
- Stalled quotes get a structured follow-up automatically.
- Quiet customers get a message that references their actual history.
- No enquiry left unanswered.
- Quotes that would have gone cold, recovered.
- Past customers back in the diary.
What we set up
Three places customers slip away — closed off
Every new enquiry, answered on the spot
The first reply goes out in seconds, at any hour, with no one on shift. It asks the few questions that matter, works out how serious the enquiry is, and only pulls in a person once it's worth their time.
- Instant first response, 24/7 including weekends and bank holidays
- Automatic qualifying questions in your words
- Your team notified when a real person should take over
A quote requested is not a quote forgotten
When a customer goes quiet after asking for a price, the follow-up happens on its own — a sequence of nudges over days, not one message that gets buried. You see which quotes are still live and which have gone cold.
- Automatic reminders when a quote gets no reply
- A structured follow-up sequence, not a single chase
- A clear view of every open quote and its status
The old customer who vanished — without losing touch
Re-activation built on each customer's real history: what they bought, when they last came in, what usually brings them back. Not a generic "we miss you" blast to the whole list.
- Messages based on each customer's own record
- Timed to when they're actually likely to return
- Replies routed straight to your team
Channels
Where your customer already is
It runs on WhatsApp, Facebook Messenger, Instagram direct messages and the chat on your own website. Your customer replies where they already talk to everyone else — nothing to download, no account to make, nothing new to learn. You pick the channels that fit the business; we set them up.
The cost of waiting
What slow replies are costing you
Rough maths, using your own numbers. Move the sliders.
How it works
Four steps, and you see the result
Diagnosis
A first conversation to map where enquiries are going missing and what a good reply looks like for you.
Setup
We build the automated flow on the channel that fits the business, in your tone, connected to the tools you use.
Adjust
Close support through the first few weeks, with a success measure agreed before we start — so "did it work" isn't a matter of opinion.
Follow-up
A regular report showing what actually happened: replies sent, enquiries kept, quotes recovered.
Why Veratly
Straightforward to work with
No commission on your sales
We never take a cut per lead or per booking. What you pay is agreed with you up front — not a slice of every job you win.
Fits your current tools
It connects to what you already run on. We're not here to sell you a new system or make your team learn one.
You deal with the builder
Support comes straight from the person who set it up — not passed down through layers of an agency.
Results
Client results
We're new, and we'd rather show you real numbers than borrowed ones. The first published case studies will land here as soon as a client is happy to share theirs.
FAQ
Good questions
How do we start?
With a short diagnosis call, no obligation. We look at where enquiries come in now and where they're being lost. If it's a fit, you get a plain plan before anything is built.
How much does it cost?
It depends on your business and what needs automating. The investment varies with scope and can include an initial setup and a monthly fee, depending on the project. Talk to us and we'll give you the detail for your case.
Is there a setup fee?
There's no cost to start the conversation. If your project turns out to need a larger configuration job, we'll talk that through with you before anything is agreed.
Does this replace my team or receptionist?
No — it takes the repetitive, immediate part off their plate: first replies, simple questions, confirmations. Your team stays on everything that needs a person's judgement.
What if the system doesn't know how to answer something?
It recognises the limit and hands the conversation to someone on your team, rather than guessing. It won't make up an answer for your customer.
I already use a booking system or CRM — does it work with that?
Yes. The automation connects to the tools you already use. You don't switch systems or lose what's already set up.
Will my customers know they're talking to a robot?
The conversation is natural and gets to the point. When something needs a human touch, someone on your team takes over.
Do I need to understand tech to use this day to day?
No. We handle the setup and the technical side. You only need to know what you already know about your own business.
Is it for me?
If your business gets quote requests or customer questions by message and sometimes takes a while to reply, then probably yes.